FAQ

Frequently Asked Questions

Quick answers to the questions we hear most often. If you don't find what you're looking for, contact us anytime at support@shoplior.com.

Shipping & Delivery

How much is shipping?

Standard shipping is $4.99 USD per order.

Orders containing 2 or more items qualify for free shipping.

Where do you ship?

We currently ship to:

  • United States

  • United Kingdom

  • Canada

  • Australia

  • New Zealand

How long does delivery take?

Estimated delivery time is 7–13 business days from order to delivery.

This includes:

  • 1 business day for order processing

  • 6–12 business days for shipping after dispatch

Delivery times are estimates and may vary due to customs processing, carrier delays, weather conditions, or local postal services.

Will I receive a tracking number?

Yes. You'll receive a tracking email as soon as your order has been dispatched.

Please allow 24–48 hours for tracking information to update.

Returns & Refunds

Can I return my hand chain?

Yes. We offer a 30-day return policy.

To qualify for a return, items must be:

  • Unworn

  • Unused

  • In original packaging

  • Accompanied by proof of purchase

Who pays for return shipping?

Customers are responsible for return shipping costs on change-of-mind returns.

We cover return shipping costs for defective, damaged, or incorrect items.

How do I start a return?

Simply email support@shoplior.com within 30 days of receiving your order.

We'll provide return instructions if your return is approved.

Can I exchange instead of returning?

The fastest option is to return the original item and place a new order for the style you'd prefer.

When will I receive my refund?

Once your return is received and inspected, approved refunds are issued within 10 business days to your original payment method.

Your bank or payment provider may require additional processing time.

Hand Chains & Materials

What are LIOR hand chains made from?

Our hand chains are crafted from stainless steel and finished with premium 14K gold plating, offering the perfect balance of beauty, durability, and everyday comfort.

Are LIOR hand chains hypoallergenic?

Yes. Our stainless steel base is designed to be suitable for most sensitive skin types.

If you have known metal sensitivities, please review the materials listed on the product page before purchasing.

Are LIOR hand chains water resistant?

Yes. Hand washing and occasional exposure to water are generally fine.

To maximize the lifespan of the 14K gold plating, we recommend avoiding prolonged exposure to:

  • Salt water

  • Chlorine

  • Perfume

  • Lotions

  • Sunscreen

  • Harsh chemicals

How should I care for my hand chain?

To keep your hand chain looking its best:

  • Avoid direct contact with perfumes, lotions, and cleaning products

  • Wipe gently with a soft cloth after wear

  • Store in a cool, dry place when not in use

  • Remove before swimming in pools or the ocean

Will the 14K gold plating fade?

Like all gold-plated jewelry, 14K gold plating naturally wears over time with regular use.

The lifespan of the plating depends on wear frequency, skin chemistry, and exposure to water, cosmetics, and chemicals.

This natural wear is not considered a manufacturing defect.

Following our care instructions can help maximize the lifespan and appearance of your jewelry.

Sizing & Fit

How do I know if a hand chain will fit me?

Most LIOR hand chains feature adjustable extension chains designed to comfortably fit a wide range of wrist sizes.

Specific sizing details can be found on each product page.

What if my hand chain doesn't fit?

You may return eligible items under our 30-day return policy and place a new order for a different style if desired.

Please review the product measurements before purchasing to ensure the best fit.

Orders & Payment

What payment methods do you accept?

We currently accept:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal

  • Shop Pay

Available payment methods may vary depending on your location.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order.

While we cannot guarantee changes or cancellations, we will do our best to accommodate requests before your order is processed and shipped.

Do you offer gift cards?

Gift cards may occasionally be offered through special promotions or seasonal campaigns.

Contact Us

How do I reach customer support?

Email: support@shoplior.com

Website: https://shoplior.com

What are your support hours?

Our customer support team is available 24 hours a day, 7 days a week (UTC).

We aim to respond to all inquiries as quickly as possible.